Warranty Policy
Warranty Policy
We stand behind the products we sell and work directly with our manufacturers to resolve legitimate defects.
Manufacturing Defects
Products with manufacturing defects are covered under the manufacturer's warranty.
If you believe your product has a defect:
- Contact us with your order number.
- Include photos or videos showing the issue.
- We will review the claim and work with the manufacturer when necessary.
Warranty claims are for manufacturing defects only and do not cover:
- Normal wear and tear
- Abuse or misuse
- Accidental damage
- Cosmetic damage
- Improper storage or care
- Modifications or unauthorized repairs
Replacement or repair decisions are made based on the manufacturer's warranty guidelines.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please contact us within 72 hours of delivery.
Include:
- Your order number
- Photos of the product
- Photos of the shipping box and label
We'll resolve the issue as quickly as possible at no additional cost to you.
How to Start a Return
Email us with:
- Order number
- Reason for return
- Photos (if applicable)
Once your return is approved, we'll provide return instructions and, if requested, a prepaid return shipping label.
Returns sent without authorization may be refused.
Thank you for supporting our small business. We appreciate your trust and strive to provide excellent customer service while keeping our policies fair for everyone.